During the registration process, the User will have to provide the following information: email address, phone number, full name, password, date of birth, payment information, a self-taken image of the user, and a valid government ID. This personally identifiable information is collected and used to verify the identity of the user. All required information is service dependent, and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
If a Visitor accesses the website, Hop may collect information including but not limited to the domain name and host from which the user accesses the Internet, the Internet Protocol (IP) address of the computer, and the date and time of the Visitor’s access. This information will allow Hop to monitor the usage of the website.
While the User is operating the scooter, data regarding the usage of the scooter will be collected by Hop for passenger safety, scooter security, fleet management, support, and other purposes deemed relevant. The data includes, but is not limited to:
- Route history and geo-location of the scooter
- Trip information and driving data
- Battery usage data
- Sensor data for telemetry for scooter functionality
- Location where the User pauses and ends the ride
While the App is in use, information regarding its functionality, such as the unique device ID (UID), will be collected as well. The information will be used for the primary purpose of creating a pleasant experience while using the platform, and to improve the functionality of the platform and its features over time.
Hop may also send out surveys to Users to gain valuable feedback regarding the service and platform. Answers to the survey will be collected and utilized to improve the User’s Hop experience.
Any forms of written communication between the User and Company will be securely stored to keep a record for future use by Hop.
The in-app wallet service will also be protected by secured technology. Information given regarding payments will not be shared with other parties, or stored without the User’s consent.
Hop will collect and store the User’s transaction history details for the service usage to keep a record of payments and refunds for the benefit of the User and the Company.
All payment transactions will be encrypted with SSL technology.
Cookies and Other Technologies
The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Use of Information
The information collected will be used by Hop for the purposes stated below:
- Allow the user access to the platform and interact with specific features
- Sending and receiving communications to the user
- Enforce rights and obligations of agreements agreed to between the user and the company
- To create statistics and models to better the platform and service.
- For any reason for which the User has given explicit consent
- Any other use deemed relevant to the service
Sharing User Information
Hop respects the User’s personal information, and will not share or sell personal information to a third party without the User’s consent apart from the following purposes:
The User information will be shared with third parties for the following:
- Verification of User ID
- Verify the eligibility of Accounts
- Navigation and planning assistance
- Process payments and refunds
- Provide customer support
- Identifying scooters in need of a battery swap, repair, or maintenance
- Allow the user to use specific platform features
- Any other third parties involved with features or services available on the platform
- For analysis on usage data of the scooters and the App
Our Services are not intended to be used by anyone under the age of 13 years. We do not knowingly collect personal information from children under 13 years. If we realize that a child under 13 years has provided us with personal information, we will immediately delete this from our servers. If you are a parent or a guardian and are aware that your child has submitted personal information to our platform, please contact us and we will take necessary actions.
Links To and From Third Parties
Hop may include links to third parties on the platform. This policy only discloses the privacy practices of our website. The third-party privacy policies will determine what information may be collected and how it will be used and are beyond our control. We shall in no way be responsible in any way for your use of such sites. Links from third party websites may contain links that direct visitors to the Hop website
The Hop platform also includes all social media pages that are owned and operated by the company. Any content posted by Users on these pages must comply with the guidelines put forth by the company. Content will be managed as per Hop’s discretion, and content that does not align with the guidelines may be removed. Hop may collect information posted on social media pages for feedback or other business initiatives. Hop cannot be held liable for posts made by users on these social media pages. The user is responsible for any personal information they post on the social media pages as it is visible to other users.
Hop has implemented security measures to protect the User’s personal information collected from loss, or unauthorized access, use, alteration, and disclosure. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
The User is also responsible for protecting their information by choosing a secure password to access the service and keeping the password confidential. It is also recommended that the User not share their personal information in any public areas visible to other users.
Hop will do their best to protect the personal information of the user, but the security of personal information cannot be guaranteed as unfortunately, information transmitted via the internet is not completely secure. Any personal information shared will be at the risk of the User. Hop is not responsible for any circumvention of the privacy or security measures implemented on the Platform.
Hop will store the User’s personal information for as long as the user has an account with Hop. Some information will be retained by the Company if it is relevant for legal, financial or account obligations, or if it has already been archived in Hop’s system. In the case of archived information, the User data will be removed once the archives are updated as per the discretion of Hop. Hop has the right to transfer the retained information if the company is sold or transferred. Hop will implement security measures on the
personal information that is retained to protect against theft, misuse, or any other form of unauthorized access.
The User is able to opt-out of the service by emailing the customer support team at firstname.lastname@example.org.
If the user has any grievances against Hop regarding their privacy, they are requested to address the complaint to the appointed Grievance Officer. Nikhil Bhatia is the Grievance officer at Hop and can be reached at email@example.com. Any disputes are subject to the jurisdiction of the courts of Jaipur.
If the User has any questions regarding their privacy while utilizing the Hop services, they are requested to contact the customer service at firstname.lastname@example.org. Hop will respond to any queries or concerns in a reasonable time.